MOST ASKED QUESTIONS

PAYMENT


What kind of payment options do you offer?
We accept payment with Paypal, creditcard (via Paypal), I-Deal and Sofort. If this does not work for you a direct banktransfer is also an option. In this case please get in touch with us at customerservice@lennebelle.com

SHIPPING


Does Lennebelle ship internationally?

Yes we do. We ship worldwide.

What are the shipping costs?
We always ship with track & trace. Meaning you can follow your package during the delivery process.

Netherlands :  €3,95 – free shipping for orders + €50,-

Belgium & Germany :  €6,00 – free shipping for orders + €100,-

Europe : €10,00  – free shipping for orders + €150,-       
   
Worldwide : € 20,00- free shipping for orders + €200,-

NOTE: We are not responsible for any customs, tax or import costs.


Has my order been shipped yet?
Your order will be shipped within 48 hours on work days. As soon as your order is dispatched, you will be sent an e-mail to confirm that it’s on the way. In this e-mail you will find the track & trace code of your parcel. You can follow your order by clicking on the link in the shipping confirmation e-mail.

How long will it take for my order to arrive?
Here you can find how long it may take for your order to arrive at your doorstep when it has been shipped. Keep in mind these are estimated timeframes.

The Netherlands : 1-2 working days
Europe : 2-7 working days
Rest of the world : 5-10 working days

NOTE: When it takes longer this most of the time means that your order got held up in customs.

Warranty, Product Repair & Service

Does the jewelry have a warranty?

We offer a 6 month warranty. When your jewelry has an issue due to manufacturing within six months after purchase, Lennebelle will cover any repairs or will take care of a replacement. 

Our warranty excludes coverage due to wear and tear and/or negligence. For this warranty to apply we will need an invoice of your purchase. 

If anything happens with your jewelry afterwards we are here to help and support you with repairs. The costs vary on a case by case basis. Also see or free of charge gold-plating service.

Do you offer a repair service?

Yes we do. Depending on the type of damage we can take care of repairs. Please send us a photo of your jewelry so we can see what we can do and we can inform you about the costs and repair time.

How does the Gold Plating Service work?

Twice a year you can send us your bracelet/necklace and we will give it it’s shine back by giving it a new gold plated layer. We will only charge the shipping costs. The ball chain jewelry are not suitable for the gold plating service.
Get in touch for more information.

Do you have any advice on how to keep my jewelry beautiful?

Find all our jewelry care advice HERE.

Returns & Exchanges

How do I return my order?

We wish for all our customer to be happy with their purchase! If the order is not exactly what you expected or when you wish to receive another item please let us know. Please send us an e-mail at info@lennebelle.com and we will get back to you with a return form. 

You have the right to return your purchases within 14 days. These 14 days start from the day you have received the goods. Products are to be returned in perfect condition, in original, undamaged packaging. Lennebelle reserves the right to refuse any returns.

Please provide us with a tracking number of the returned package.

Depending on the reason the return costs are paid by Lennebelle or by the customer.

Can I return a costumised piece of jewelry?

When you choose to have your piece of jewelry engraved or in any other way custumised it will be made esspecialy for you. In this case the jewelry is final sale and can not be returned.

When do I receive my refund?

After receiving your parcel, we will refund your purchasing amount within five working days.

Other Questions

If your question is not answered here please get in touch at customerservice@lennebelle.com.
We love to help you out and be of assistance.