SHIPPING

Does Lennebelle ship internationally?
Yes we do ship worldwide

Has my order been shipped yet?
Your order will be shipped within 48 hours on work days.

As soon as your order is dispatched, you will be sent an email to confirm that it’s on the way with the ‘track & trace’ code. Your order can be tracked by clicking on the link in the shipping confirmation e-mail.

How long will it take for my order to arrive?
Here you can find how long it may take for your order to arrive at your doorstep when it has been shipped. Keep in mind these are estimated timeframes. Also when you live outside of The Netherlands your order can get held up in customs and take longer to arrive at your doorstep.

Estimated shipping time

Netherlands: 1-2 working days
Europe: 2-7 working days
Rest of the world: 5-10 working days

NOTE: Especially to the US shipping can take longer than expected.

Do you offer express shipping?

Yes we do offer DHL Express shipping. Especially to the US this is a great option to ensure fast delivery. DHL Express shipping costs are €39,50.
Get in touch by e-mail if you wish to order with DHL Express.

SHIPPING COSTS

We always ship with track & trace, meaning you can follow your package during the delivery process.

Netherlands: Free shipping on all orders of + € 50,- euro otherwise € 3,95
Belgium & Germany: Free shipping on all orders of + € 100,- otherwise € 6,00
Europe: Free shipping on all orders of + €150,- otherwise €10,-
Worldwide: Free shipping on all orders of + €200,- otherwise €20,-

NOTE: We are not responsible for any customs, tax or import costs.

PERSONAL MESSAGE 

Can I add a personal message?
Yes, we are more then happy to pass on you personal message to that special someone that you’re sending a gift to!
Just write down the message in the ‘Order notes’ below the address section when checking out and we will take care of it.

RETURNS

How do I return my order?
We wish for all our customer to be happy with their purchase! If the order is not exactly what you expected or when you wish to receive another item please let us know. Please send us an e-mail at info@lennebelle.com with your order number, the product(s) you wish to return/ exchange and specify your reason of return. If you like to exchange it for another product, please state which item you would like to receive.

You have the right to return your purchases within 14 days. These 14 days start from the day you have received the goods. Products are to be returned in perfect condition, in original, undamaged packaging. Lennebelle reserves the right to refuse any returns. 

When you choose to have your piece of jewelry engraved it will be custom made for you. In this case the bracelet is final sale and can not be returned.

Write ‘RETURNS‘ on the box to ensure faster service and put a note in the parcel with your name. If possible, please provide us with a tracking number.

When do I receive my refund?
After receiving your parcel, we will refund your purchasing amount within five working days.